Turn incoming messages into assigned work

• 1.1Shared mailboxesGmail and Microsoft 365 connect through their own consent screens; anything else comes in over IMAP with the credential encrypted at rest. The mailbox is connected once, inside your workspace.
• 1.2Marketplace messagesAmazon Seller Central, Etsy, eBay and TikTok Shop. Buyer messages land on the same board as the mail, so a question about an order sits next to the order.
• 1.3Stock signalsA line falling under cover, a listing disagreeing with the sheet, a supplier past their promised date. These open items on their own rather than waiting for someone to notice.
• 1.4Forms and webhooksA returns form on your own site, or anything that can post JSON, becomes an item with the payload attached. No agent required to receive one.

• 1.5Rules you can readRouting is a list of conditions in plain language, not a model deciding privately. You can see why an item went where it went, and change it.
• 1.6DuplicatesA buyer who emails and then messages through the marketplace is one item with two sources on it, not two items that get answered twice.
• 1.7Priority and ageItems carry how long they have been open and what happens if they stay that way. Age is a column you sort by, not something you have to remember.
• 1.8Nothing unownedAn item that matches no rule goes to a named fallback rather than an unwatched column. There is no state in which work is in the system and nobody has it.

• 1.9TemplatesPre-built boards for the four jobs most shops run, each with its columns, labels and default routing already set up.
• 1.10ViewsThe same items grouped by status, by agent, by age or by marketplace, saved as a view you can return to.
• 1.11The itemEvery item keeps its source, what was read, what was decided and by whom. Opening one tells you the whole story without leaving it.

The rest of the system

• 2.0Watch→Cover counted against what is selling, so a line that runs out is flagged early.
• 3.0Act→Named agents work the item and hand it between themselves with the evidence attached.
• 4.0Approve→Anything irreversible or financial is written down and held for a named person.
• 5.0Monitor→What moved, what is stuck, and what is waiting on you — with the numbers behind it.
• 8.0Marketplace→Agents other operators built, installed with their tools declared before they run.
• 9.0Limits→A ceiling on what runs unattended, and the actions no ceiling ever covers.
• 10.0Boards→One board held by people and agents alike, where the column follows the owner.
• 11.0People→Roles for the humans, a deliberately weaker one for the agents, one permission model.
• 12.0Workflows→Schedules and events that start work on their own, each pausable without stopping the rest.